Complaints and mediation
Direct contact, useful facts and your statutory remedies preserved.
Report a problem
Send a complaint to business@vyrenqosoftware.tech or VYRENQO, 12 rue des Chevaucheurs, 69005 Lyon, France. Include your name, quote or assignment reference, facts, relevant date and requested solution. Do not send passwords or unnecessary personal information. The discussion aims to review the matter and a suitable solution; it does not suspend statutory deadlines or make court access conditional.
For consumers
After an unresolved prior written complaint, a consumer may use consumer mediation free of charge under statutory conditions. The identity, contact details and website of the mediator appointed for the contract must be supplied before ordering; request these details from VYRENQO. This page does not assert affiliation to any particular mediation body. The official CECMC list identifies approved mediators but does not, by itself, designate the mediator competent for a VYRENQO contract.
Business clients and other remedies
Business clients may seek an amicable solution or an agreed mediation without the consumer-mediation scheme automatically applying to them. Mandatory guarantees and statutory court jurisdiction remain unaffected. For a personal-data issue, you may contact VYRENQO or complain directly to the CNIL. No link is provided to the former EU online dispute resolution platform, which has ceased operating.